We doubt you’d ever want to send something back, but things happen. Returns must be requested within 30 days of purchase in original and unworn condition. Please follow the steps below or contact our amazing customer service team to get your return started!

RETURNS:

  1. Start the process by going to our returns center at returns.tipsyelves.com. Items being returned for a refund must be received in unworn and original condition at our warehouse within 30 days of purchase. We ask that you send your items back within 7 days of receiving your label. Refunds will be issued to the original form of payment. Returned items received after the 30-day return window will be issued store credit instead of a refund (see below).
  2. Fill out your order information. Returning a gift? Click "Return a gift" underneath! Select the item(s) you'd like to return.
  3. Choose between a refund, a gift card, or shop now. 
  4. Send the item(s) with the tag still attached along with the packing slip and original packaging to our awesome warehouse! Nobody likes lines at the post office. We make it easy and provide you with a prepaid shipping label. Please note- if you use our return label there is a return label fee that will be deducted from your overall refund.
  5. You will receive an email once your item has been received and then your refund will be processed within 5 business days.


EXCHANGES: Second time's the charm. We offer three different exchange options so you can choose what works best for you. 

Regular Exchange: You select the item you'd like to send back to us, and choose the item you'd like instead. You will get a free shipping label to send the item back to us. Once the tracking on the label shows it's in transit, our system will create a new order for you with the item you chose. You will receive a confirmation email of the new order. The system will only allow an exchange to be shipped out with Standard 5-day shipping if you choose this option. 

Instant Exchange: You select the item you'd like to send back to us, and choose the item you'd like instead. You will be prompted to enter your credit/debit card and a $0 authorization hold will be placed to make sure it's valid. You will receive a free shipping label to send the original order back to us* and the new order is created by our system instantly. You will receive a confirmation email of the new order. The new order will have Standard 5-day Shipping. 
*Original orders not returned within 14 days will be charged full price to the payment method used.

ShopNow: You select the item you'd like to send back to us, and choose the SHOP NOW option. This will give you a 10% store credit increase to shop with. The returns center will send you back to our site, with the value of your store credit in the header. The credit will automatically be applied at checkout so there's no need to remember a code or write anything down. If the new order is less than the store credit amount, you will receive a gift card with the balance. If the new order is more than the store credit amount, you will have to enter your payment method to cover the difference. Once you place the order, you will be prompted to go back to the Returns Portal where you will confirm the item you are returning and the new item(s) you'd like to purchase. A free shipping label will be emailed to you to send your items back! You will receive an email confirming the new order. The new order will have Standard 5-day Shipping. 

AFTERPAY/SHOP PAY INSTALLMENTS: Orders placed through a 3rd-party payment system are eligible for a refund or exchange. Your return will processed upon arrival to the warehouse and the refund will go back to the 3rd-party used. We are unable to refund any other payment method. You are still responsible for your payments with them until they process your refund. Exchanges resulting in a price difference will be refunded accordingly. Even exchanges will make no difference to the payment installments agreed upon. 

STORE CREDIT: Please note that returns received at our warehouse beyond the 30-day purchase date will be issued Tipsy Elves gift card. Any returns that arrive worn or damaged will receive a gift card. A gift card code valid for the purchase price of the item(s) returned will be issued and emailed for use on a future order. Refunds to the original form of payment will not be created for orders outside of the 30-day purchase date. 

IMPORTANT NOTES: Please keep a record of the tracking number associated with your package. This is how we reference your Return/Exchange. For swimsuit return requests, please note that all swimsuits must be returned with the hygienic lining still intact. Swimsuits returned without the hygienic lining will be deemed damaged and unacceptable for return. All undergarments are final sale. We reserve the right to refuse the return of any items that have been worn, damaged, or had the tags removed. 

INTERNATIONAL ORDERS: We currently do not offer free exchanges or prepaid return labels for international orders. Orders can be sent back for a refund using a preferred carrier. Please reach out to Info@tipsyelves.com with the return tracking number so that our team can assist you. 

Just so you know, Halloween Items purchased between 10/1/25 and 10/31/25 must be returned by 10/31/25; returns for Halloween items purchased in this date will not be accepted after 10/31/25. 

 

WE REQUIRE THAT ALL EXCHANGED/RETURNED ITEMS BE IN NEW CONDITION IN THE ORIGINAL PACKAGING WITH THE ORIGINAL TAGS STILL ATTACHED.